Immigration and Visa Information - Department of Home Affairs
Enquiries
Visa and citizenship applications are managed by the Department of Home Affairs. High Commission staff are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department's requirements.
Global Service Centre
You can contact the Global Service Centre (GSC) Monday to Friday, 9:00am to 5:00pm local time. The GSC receives a high volume of telephone enquiries each day. The centre is closed on Australian National Public Holidays. Monday is a peak day and wait times may be longer.
From Singapore
Phone: +65 6836 4100 (option 1)
Phone: +65 6836 4100 (option 1)
Outside Australia
Phone: +61 2 6196 0196
In Australia
Phone: 131 881
Phone: +61 2 6196 0196
In Australia
Phone: 131 881
Lodging a Visa Application
Most visa and citizenship applications can be lodged online through ImmiAccount, a self-service web portal that allows users to create, submit, pay for and manage applications online.
Visas for Diplomatic Passport Holders
Diplomatic passport holders travelling to Australia on official business should contact the Protocol Section of the Australian High Commission directly.
Diplomatic passport holders travelling for tourism or personal travel should apply for a visa online through ImmiAccount.
• Applicants travelling as representatives of a foreign government must identify this when applying.
• Applicants should upload a copy of their diplomatic passport, Diplomatic Pass, and a Note Verbale.
IMPORTANT NOTE
Information about visas can be found on the Department of Home Affairs website. Applications that do not include all required documents may be delayed or, in some cases, refused. It is the applicant's responsibility to ensure the application is complete at the time of lodgement.Biometric Collection (PIDS)
After your application has been lodged, you may receive a letter requesting Personal Identifiers (PIDS). You will need to make an appointment with VFS Global to enrol your biometrics.
VFS Global - Australian Biometric Collection Centre
135 Cecil Street
#08-01 Philippine Airlines Building
Singapore 069536
Website: https://visa.vfsglobal.com/sgp/en/aus
135 Cecil Street
#08-01 Philippine Airlines Building
Singapore 069536
Website: https://visa.vfsglobal.com/sgp/en/aus
Note that all applications are assessed by the Department of Home Affairs. VFS staff have no involvement in application assessments or visa decisions.
Check Your Visa Status Online (VEVO)
The Visa Entitlement Verification Online (VEVO) system is a free online service that allows visa holders, employers and authorised organisations to check current visa details and conditions.
You can also use VEVO to obtain evidence of visa conditions to provide to third parties.
Compliments, Complaints and Suggestions
Your feedback is valuable to the Department of Home Affairs. Feedback helps improve services and allows the department to investigate and respond to issues of concern.