Australian High Commission
Singapore
Singapore

Appointment Bookings

Appointment Bookings

Appointment bookings are required for passport applications and notarial services. Clients without an appointment will only be seen in exceptional circumstances.   Appointments can be booked here (www.ahcsing.setmore.com). Appointments are not required for passport collections or enquiries. 

Passports can only be collected at the following times:

Monday:                   Mornings: 10:00am – 12:00pm                      Afternoon:  1:00pm – 3:00pm.

Wednesday:            Mornings: 10:00am – 12:00pm                      Afternoons: 1:00pm – 3:00pm

Friday:                       Mornings ONLY:   10:00am – 12:00pm

Book an appointment with Australian High Commission Singapore using SetMore

Booking Policy

An appointment signifies the time when an applicant should appear at the High Commission's public entrance for security screening; applicants should plan to spend around 30 minutes at the High Commission.  You will be admitted to the High Commission no earlier than 15 minutes before your appointment time and your appointment will be forfeited if you arrive 10 minutes past your appointment time. 

Bookings can be made 1 hour to 21 days in advance.  We request that you do not book more than one appointment.  Refer to your notification email if you need to amend or cancel your appointment (see example below).  Clients who book multiple appointments will have their appointments cancelled. 

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Appointments are available for the following services:

  • Passport applications - adult and child
  • Notarial Services - including certification, land transfer/mortgage, apostilles and authentications, driver's licence renewal, power of attorney, Affidavits/Oaths/Affirmations, Commonwealth and State/Territory Statutory Declarations, Notice of Intended Marriage, Certificate of No Impediment to Marriage

Appointments are not required/available for the following services:

  • Passport collections - see above for timings available
  • Enquiries - please email/phone the High Commission or attend the High Commission 8:30am to 3:30pm Monday to Friday
  • Emergency passport applications please visit here

We are unable to provide notarial services for visa and migration purposes.  Please refer to the Visa and Migration page (http://singapore.embassy.gov.au/sing/Visas_and_Migration.html) of our website for further information.

How to book your appointment

To book appointments please visit here

Steps to booking:

1.  Select the services that you require

2.  You will automatically be forwaded to the next available appointment.  You may select a date or time between 1 hour and 21 days in advance.  First select the date on the calendar and then choose the time. 

3.  Enter your information.  We require clients to provide their email address to enable the receipt of appointment reminder emails.  We also request your phone number so that we can contact you if necessary. 

4.  Agree to our cancellation policy.  If you need to cancel or reschedule your appointment, please refer to instructions below.  Cancellations and modifications can be made 1 hour in advance.

5.  Attend the High Commission at your designated booking time. 

Cancelling or rescheduling your appointment

You will receive an appointment cancellation/modification link each time you book an appointment at the High Commission.  The High Commission sends email notifications when an appointment is booked.  It will appear as per below: 

If you want to cancel an appointment, please click the "Cancel Appointment" link and you will receive a message on a new tab asking you to confirm cancellation. 

If you want to modify an appointment, please click the "Reschedule" link.  You will receive a message on a new tab allowing you to reschedule your appointment.

If you require assistance, please email us at sing.passports@dfat.gov.au

Fees

In Singapore, fees are payable in Singapore dollars only.

Fees must be paid by Visa or MasterCard. Cash and cheques are not accepted.

Fees are subject to change based on the current exchange rate and are updated on the first working day of each month. 

Up-to-date fees are available here.

Disclaimer

The Department of Foreign Affairs and Trade is not responsible for any loss or damages whatsoever arising out of or in connection with the online appointment booking system.  The Department of Foreign Affairs and Trade reserves the right to omit, suspend or edit all information and/or services provided at any time in its sole discretion without giving any reason or prior notice.  You are responsible for keeping apprised of all information and/or services provided in this booking system. 

Privacy Policy

The Australian High Commission will never provide your details to anyone else; however, we do use third party software to manage the appointment bookings.  The Department of Foreign Affairs and Trade’s privacy policy can be viewed at http://dfat.gov.au/about-us/about-this-website/Pages/privacy.aspx