Australian High Commission
Singapore
Singapore

Services for Australians

Services for Australians  

Appointment System

The Australian High Commission recently introduced a new appointment system for passport applications and notarial services.  This change will deliver effective and efficient passport and notarial services to the Australian community in Singapore.  Appointments for passport applications and most notarial services will be available from 8:30am to 4pm Monday to Friday. 

Appointment Bookings

Appointment bookings are now required for passport applications and notarial services.  Clients should not attend the High Commission without an appointment.  Waiting times may exceed 1 hour, or you may be sent away, if you attend the High Commission without an appointment.  Appointments can be booked here.  Appointments are not required for passport collections or consular enquiries. 

Appointment Bookings - more information including booking policy is available here

Book an appointment with Australian High Commission Singapore using SetMore

Passport updates

Please be aware the following will apply from 1 January 2016:

  • 10 year validity passports for 16 and 17 year olds. Both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
  • Passport fees will increase with inflation. Please visit our Fees site for more information. 
  • Lost/stolen fees will be removed. Instead frequent losers of passports will have their passport validity reduced. 

Feedback

You can now submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form.  Click here for more information.

Passport Services

Passport interviews are conducted at the Australian High Commission in Singapore between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays via the appointment system available here.

Passport clients are advised that all Passport application forms (simplified Adult Renewal PC7 and PC8) must be lodged in person. The requirement that all applicants attend an interview is mandated by Australian national standards for identity management.
Child applications are to be lodged by one parent or guardian with parental responsibility. Children under the age of 16 do not need to accompany the parent to the interview.

Please note that there is no priority processing service offered at the Australian High Commission Singapore.

We aim to issue passports within three weeks of receipt of a complete application, namely an application form completed correctly with all the required supporting documents, including photographs which meet the guidelines.

Please carefully review all of the information provided below before attending the Passports Office at the Embassy. 

The Australian Passport Office has commissioned a new series of videos about apply for and using an Australian passport. The videos are available for viewing at the following link:   www.youtube.com/playlist 

Please visit the Australian Passport Office website for more information at the following address: www.passports.gov.au

Notarial Services

All notarial appointments must be booked via the online booking system here for all notarial services including services that can only be performed by an Australian Diplomatic or Consular Officer, including the witnessing of photo kits and affidavits.   If you require the certification of a document as a true copy (that is no witnessing of a signature or any other verification for property or Australian banks) you are still required to make an appointment via the online booking system.  Some notarial services can only be performed at the Australian High Commission in Singapore between 9:30am to 11:30am Tuesday and Thursday only, excluding some Singapore and Australian Public Holidays.   

For Property/Land Transfer notarial services, Consular officers will only perform the requested service when written instructions from the Australian Legal Practitioner are presented to the consular officer in conjunction with performing the witnessing and certifying functions for a transaction involving land or property.  This includes the request for the sign the DFAT Identity Certificate form is sometimes required by the state or territory agencies, and can only be completed by our Consular officers when written instructions from the Australian Legal Practitioner and generally when another service is performed including witnessing/certifying.  If written instructions are not presented to support the request for the completing of a DFAT Identity Certificate (and witnessing/certifying services), the service may be declined.   

Please be advised the High Commission can only perform the limited range of notarial services for Australian documents, or foreign documents intended for use in Australia.  Please refer to the Smartraveller website at www.smartraveller.gov.au for updated information regarding notarial services.  

Please note that consular staff cannot provide advice on specific legal requirements, including what documents need to be signed or certified. Correct documents should be presented to officers and clear instructions should be given on your particular requirements. Please see the link below to the disclaimer.

Consular & Passports

The Consular & Passports section is located on the third floor of the Australian High Commission and is open between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays.

For email enquiries please use the following address: sing.passports@dfat.gov.au

For telephone enquiries please call +65 6836 4282 during business hours. For emergency assistance out of hours please call +65 6836 4100 and follow the prompts to transfer to the Department of Foreign Affairs and Trade hotline, call direct on +61 6261 3305 or send an SMS to +61 421 269 080.

Consular Assistance

The Consular Services Charter sets the standards of service you can expect from the Department of Foreign Affairs and Trade when seeking consular assistance. For information about collecting your personal information please read the Consular Privacy Collection Statement.

Australians adopting in Singapore

Australians considering adopting a non-Singapore citizen child whilst living in Singapore are advised to email immigration.singapore@dfat.gov.au before starting the adoption process. Australian migration requirements in respect of adopted children are quite specific, and an adoption that does not meet these legal criteria may result in the child not being able to migrate to Australia nor acquire Australian citizenship. To meet migration visa requirements, amongst other criteria, Australians would be expected to have adopted a non-Singapore citizen child through the formal and legal adoption process in the child’s home country – a Singapore court adoption order for a non-Singapore citizen child is unlikely to meet Australia’s migration requirements.

Applying for a Long Term Visit Pass in Singapore

The Singapore Ministry of Manpower may require evidence from the Australian Government regarding de facto relationships for de facto spouses applying for a Long Term Visit Pass.

De facto relationships are a matter determined by a range of circumstances which cannot be confirmed through an Australian statutory declaration. 

If a client wishes to make a declaration regarding their de facto relationship, they should complete a local statutory declaration in front of a Notary or other authorised individual as well as downloading and providing a copy of the generic ‘De Facto Relationship Letter’ (available to download on the Smartraveller website.

Please note that the Australian High Commission cannot issue individual letters for de facto spouses or witness a statutory declaration regarding their de facto status.   

Living in Singapore

Former residents

A gateway to information about Australian benefits, payments and services

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

New Smartraveller campaign launched

Media Release Description: Description: http://newyork.consulate.gov.au/files/nycg/smartraveller-be-informed.png

Australians are being reminded to make their first stop the Smartraveller website before they travel overseas in a revamped national advertising campaign.

The new campaign aims to remind Australians to prepare for their upcoming trip and to take responsibility for themselves when travelling overseas.

With Australians continuing to travel in ever-increasing numbers, with almost 10 million trips taken in the last financial year, the Smartraveller message continues to be critically important – ‘be informed, be prepared’.

While most Australians travel safely, and take appropriate precautions, the number of Australians seeking consular assistance continues to rise. A large number of these cases could have been prevented with the right preparation, planning and taking out comprehensive travel insurance.

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Online registration for Australians overseas
Australians planning to reside or travel overseas are encouraged to register with us so we can contact you in case of emergency. Click here to register online.