Services for Australians - Passports
Appointment bookings are required for passport applications and notarial services. Clients without an appointment will only be seen in exceptional circumstances. Appointments can be booked here (www.ahcsing.setmore.com). Appointments for passport applications and most notarial services will be available from 8:30am to 3:20pm Monday to Friday. Appointments are not required for passport collections or enquiries.
Passports can only be collected at the following times:
Monday: Mornings: 10:00am – 12:00pm Afternoon: 1:00pm – 3:00pm.
Wednesday: Mornings: 10:00am – 12:00pm Afternoon: 1:00pm – 3:00pm
Friday: Mornings ONLY: 10:00am – 12:00pm
Appointment Bookings - more information including booking policy is available here.
Please be aware the following will apply from 1 January 2016:
- 10 year validity passports for 16 and 17 year olds. Both the child and a parent will be required to attend the appointment and the parental consent page must be completed.
- Passport fees will increase with inflation. Please visit our Fees site for more information.
- Lost/stolen fees will be removed. Instead frequent losers of passports will have their passport validity reduced.
You can now submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form. Click here for more information.
Passport interviews are conducted at the Australian High Commission in Singapore between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays via the appointment system available here.
Passport clients are advised that all Passport application forms (simplified Adult Renewal PC7 and PC8) must be lodged in person. The requirement that all applicants attend an interview is mandated by Australian national standards for identity management.
Child applications are to be lodged by one parent or guardian with parental responsibility. Children under the age of 16 do not need to accompany the parent to the interview.
Please note that there is no priority processing service offered at the Australian High Commission Singapore.
We aim to issue passports within three weeks of receipt of a complete application, namely an application form completed correctly with all the required supporting documents, including photographs which meet the guidelines.
Please carefully review all of the information provided below before attending the Passports Office at the Embassy.
- Which passport form do I need?
- What do I need to bring to the passport interview?
- Apply for a passport
- Guarantor of applicant
- Frequently asked questions
The Australian Passport Office has commissioned a new series of videos about apply for and using an Australian passport. The videos are available for viewing at the following link: www.youtube.com/playlist
Please visit the Australian Passport Office website for more information at the following address: www.passports.gov.au
Consular & Passports
The Consular & Passports section is located on the third floor of the Australian High Commission and is open between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays.
For email enquiries please use the following address: firstname.lastname@example.org
For telephone enquiries please call +65 6836 4282 during business hours. For emergency assistance out of hours please call +65 6836 4100 and follow the prompts to transfer to the Department of Foreign Affairs and Trade hotline, call direct on +61 6261 3305 or send an SMS to +61 421 269 080.
The Consular Services Charter sets the standards of service you can expect from the Department of Foreign Affairs and Trade when seeking consular assistance. For information about collecting your personal information please read the Consular Privacy Collection Statement.
Australians adopting in Singapore
Australians considering adopting a non-Singapore citizen child whilst living in Singapore are advised to email email@example.com before starting the adoption process. Australian migration requirements in respect of adopted children are quite specific, and an adoption that does not meet these legal criteria may result in the child not being able to migrate to Australia nor acquire Australian citizenship. To meet migration visa requirements, amongst other criteria, Australians would be expected to have adopted a non-Singapore citizen child through the formal and legal adoption process in the child’s home country – a Singapore court adoption order for a non-Singapore citizen child is unlikely to meet Australia’s migration requirements.
Applying for a Long Term Visit Pass in Singapore
The Singapore Ministry of Manpower may require evidence from the Australian Government regarding de facto relationships for de facto spouses applying for a Long Term Visit Pass.
De facto relationships are a matter determined by a range of circumstances which cannot be confirmed through an Australian statutory declaration.
If a client wishes to make a declaration regarding their de facto relationship, they should complete a local statutory declaration in front of a Notary or other authorised individual as well as downloading and providing a copy of the generic ‘De Facto Relationship Letter’ (available to download on the Smartraveller website.
Please note that the Australian High Commission cannot issue individual letters for de facto spouses or witness a statutory declaration regarding their de facto status.
Living in Singapore
- Singapore Country Brief
- APEC Business Travel Card
- Australian Citizenship by Descent
- Australian organisations in Singapore
- Australia and New Zealand Association
- Birth, marriage and death certificates
- Bulletin to Australian Citizens living in or travelling to Singapore
- Emergency assistance
- International driving permits
- Marriage overseas
- Medical evacuation
- Police clearances
- Relocating with your pet
- Renewing your driver's license
- Taxation issues
A gateway to information about Australian benefits, payments and services.
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.
Smartraveller campaign launched
Australians are being reminded to make their first stop the Smartraveller website before they travel overseas in a revamped national advertising campaign.
The new campaign aims to remind Australians to prepare for their upcoming trip and to take responsibility for themselves when travelling overseas.
With Australians continuing to travel in ever-increasing numbers, with almost 10 million trips taken in the last financial year, the Smartraveller message continues to be critically important – ‘be informed, be prepared’.
While most Australians travel safely, and take appropriate precautions, the number of Australians seeking consular assistance continues to rise. A large number of these cases could have been prevented with the right preparation, planning and taking out comprehensive travel insurance.
Online registration for Australians overseas
Australians planning to reside or travel overseas are encouraged to register with Smartraveller.com.au so that you can be contacted in the case of emergency. Click here to register online.