Australian High Commission
Singapore
High Commission address: 25 Napier Rd, Singapore - Telephone: 6836 4100 - Fax: 6737 5481

Visas, Migration and Citizenship

Visa Applicants

Travellers of all nationalities, except citizens of Australia and New Zealand, will need to obtain a visa to travel to Australia. Some visas are able to be lodged online, while others need to be made at the AVAC in Singapore (details below).

If you do not know what type of visa you may be seeking or whether you can apply online, a good starting point is the “Finding a Visa” link in the main Department of Immigration and Border Protection website. This site will guide you and lead you to general visa information, and includes a self-guided “Visa Finder”.

If you have a reasonable idea of what type of visa suits your purposes, and you are planning on making an application in Singapore, you can access locally produced information about lodgement and application requirements in the Singapore AVAC website. The AVAC website includes information on all applications that can be lodged in Singapore, including:

• Visitor Visas (tourism and business)
• Transit Visas
• Medical Treatment Visas
• Temporary Work (Short Stay Activity) Visas
• Temporary Work (Long Stay) Visas
• Student Visas
• Resident Return Visas
• Migration Visas (Partnet/Child/Other Family)
• Registration of Australian Citizenship by Descent

G20 2014 Delegates

We are pleased to welcome G20 delegates to Australia. Like all visitors, delegates must have a valid visa to travel to and enter Australia. For further information, see: Visa Fact Sheet for G20 Delegates

Australian Citizenship Applicants

The only citizenship applications that can be lodged in Singapore are applications for Registration of Australian Citizenship by Descent. These should be lodged at the Australian Visa Application Centre (see below). Please note the Singapore-specific application checklist in the AVAC website.

All other types of citizenship application (for example, grant of citizenship, renunciation of citizenship, resumption of citizenship and evidence of citizenship) must be lodged in Australia. For details, see Australian Citizenship.

Lodging an Application in Singapore

Applicants who are not able to apply online and who are eligible to lodge their application in Singapore should do so at the Australian Visa Application Centre (AVAC) [note that the Electronic Travel Authority (ETA) and all other online applications are not handled by the AVAC - for ETA Frequently Asked Questions, see the FAQ link on this page]:

Australian Visa Application Centre (AVAC)
Equity Plaza, 20 Cecil Street #11-02/05
Singapore 049705
Ph: +65 66929871
Email: info.ausg@vfshelpline.com
Website: www.vfsglobal.com/australia/singapore

The AVAC provides convenient access to Australian immigration services for clients through greater access to information, improved facilities, extended service hours and a convenient location.

Applicants applying at the AVAC will also benefit from an online application tracking facility, and for a small additional fee, tracking by SMS notification.

Note that although applications are lodged at the AVAC, all applications continue to be assessed and decided at the Australian High Commission. AVAC staff have no involvement in assessments or decisions.

While applications are able to be lodged at the Australian High Commission by mail or by leaving completed applications in the drop box at the guard house (with credit card details), the High Commission is not able to offer the shorter service standards or facilities provided by lodging applications through the AVAC.

Applicants who require interviews (eg. Partner Migration) will also benefit from the AVAC’s ability to pre-schedule interview appointments at the High Commission. This facility is not available for applications sent directly to the High Commission.

IMPORTANT NOTE

THE AVAC website INCLUDES ALL APPLICATION FORMS AND ALL CHECKLISTS FOR THE APPLICATION TYPES THAT CAN BE LODGED IN SINGAPORE. YOU SHOULD READ THE RELEVANT CHECKLIST FULLY AS THE CHECKLISTS IN THIS WEBSITE ARE SINGAPORE-SPECIFIC.  APPLICATIONS THAT DO NOT INCLUDE ALL THE INFORMATION DESCRIBED IN THE CHECKLIST WILL MOST LIKELY NOT BE FINALISED WITHIN THE PUBLICISED SERVICE STANDARD. IT IS THE APPLICANTS' RESPONSIBILITY TO MAKE SURE THE APPLICATION IS COMPLETE AT TIME OF LODGEMENT, AS PER THE RELEVANT CHECKLIST.

Expectations

WHAT AVAC and DIAC STAFF CAN DO FOR YOU
• Help guide you to where you can find the latest information for you to decide what visa best suits your purposes
• Guide you to the relevant checklist that relates to the visa/application you have chosen to apply for
• Explain the application process to you
• Run through the checklist with you at lodgement
• Assist you with other value-added services related to your application

WHAT STAFF CANNOT DO
• Tell you what visa you should be applying for
• Help you complete your application
• Tell you what answers to provide in your application
• Advise you of the likely outcome of your application

WHAT YOU CAN DO FOR STAFF
• Provide clear information about your objective in seeking a visa for Australia (eg. to work, study, tour, migrate)
• Read the relevant checklist before applying
• Provide complete applications in accordance with the relevant checklist
• Show respect and courtesy, as will our staff when speaking with you

Frequently Asked Questions

For a comprehensive list of frequently asked questions and answers:

See: Frequently Asked Questions

Application Forms and Fees

All visa applicants must submit the correct form and fee when applying for a visa or Australian citizenship. Forms and local fee information (in SGD) are available at the Australian Visa Application Centre (AVAC) and through the AVAC website under the respective Visa Types tab. For a complete list of official forms issued by the Department of Immigration and Citizenship:

See: All Forms

 

Changes to application forms

Application forms are sometimes changed and it is important that you use the latest version, particularly if there has been an “essential change”, as an obsolete version may not be legally acceptable. Whilst our website will always only include links to the current version of application forms, to check if you are using the latest version, you may refer to the forms updates in the Department's main website. 
 

Note that most application fees change on 1 January and 1 July each year 

For a full list of current prices, see: Fees and Charges

The AVAC website includes information on these fees in Singapore Dollars, for those applications able to be lodged in Singapore.

New ImmiAccount Facility

A new ImmiAccount faciluty was introduced in December 2013. ImmiAccount provides a single entry point to the department's online visa application systems. ImmiAccount is a self-service web portal that enables users to create, submit, pay for and manage all online applications in one online system.

To create an account or to log-into an existing account, see: ImmiAccount

Check Your Own Visa Status and Entitlement Online - VEVO

The Visa Entitlement Verification Online (VEVO) system is a free online service that gives holders of Australian visas, employers and other registered organisations easy and quick access to visa entitlements and status information, 24 hours a day.

Holders of current and valid Australian visas can use VEVO to see their visa validity and entitlements. Organisations including employers, migration agents, education providers and government agencies can use VEVO to see a visa holder’s entitlement and status information. Organisation users need to provide a reason and a valid Australian Business Number to register for VEVO. They also need to obtain the permission of the visa holder before they conduct an entitlement or status check through VEVO.

For further information, see: VEVO

Methods of Payment

Full details of payments methods are included in the AVAC website. You should note that payment is by cash or bank draft (drawn on local banks only). Unfortunately credit card payments are not available for the moment. Note that bank drafts drawn on international banks outside Singapore are not acceptable as they take longer to be cleared and often incur additional charges for clearing.

See also: How to Pay

Health Requirements and Medical Examinations

Detailed information regarding health requirements for visa applicants is explained thoroughly on the main website:

See: Health Requirements

Medical examinations conducted overseas are only acceptable if conducted by approved panel doctors. A panel doctor is a doctor or a radiologist who has been appointed by the Australian Government to perform medical examinations on visa applicants who have applied from outside Australia. For a list of Australian approved Panel Doctors.

See: Panel Doctors

Not all applications require a medical examination. You should not have a visa medical examination until you have been formally requested to do so by the Australian High Commission or other office processing your application.

Character Requirement

In some cases, you may be required to provide penal clearances to meet our character requirement from countries in which you have resided for 12 months or more during the last ten years. For further information on how and where to obtain these clearances

See: Character Requirements

Label-Free Travel

All visa grants are recorded electronically, and a visa label is not required to be placed in your passport. For more information on label-free travel, see What if I want a visa label in my passport? in the Frequently Asked questions link below.

Updating New Passport Details, Requesting a Copy of Travel Records, and Requesting Visa Cancellation

Please see these topics under the Frequently Asked Questions link above.

Client Service

'People Our Business' - we are continually striving to improve our client services. Feedback and suggestions are welcome. Details of our Client Service Charter, which also outlines global service standards for visa processing, can be accessed on-line.

See: Client Services Charter
See: Client Feedback (Compliments and Complaints) 

Fraudulent Documents

The Australian High Commission regularly undertakes verification of supporting information and documents lodged in support of visa and citizenship applications including but not limited to financial statements, evidence of employment, educational qualifications and identity documents. Applicants who provide fraudulent documents (including genuine documents obtained fraudulently) or false information may have their visa applications refused or visas cancelled.

Protect Yourself Against Scams

For information to help protect yourself against Migration Fraud including email and internet scams please read the following information.

See: Migration Fraud

Migration Agents

Before engaging a migration agent, we recommend you read the following information and watch the linked video clip.

See: Information about migration agents operating outside Australia
See: You Tube -Don't get caught out
See also: Migration Agents Registration Authority

Contact Us

If you have already checked the AVAC website for information and lodgement procedures, and cannot locate the information you need, you may contact the Immigration Section at the Australian High Commission. The preferred method of contact is by email, so that staff can research your circumstances and provide you a full response as necessary: immigration.singapore@dfat.gov.au  This email inbox in constantly monitored to ensure timely responses.