The Australia Government Department of Home Affairs has released an RFI today on AusTender titled Service Delivery Partners: Delivering Administrative Services for the Department of Home Affairs (HOMEAFFAIRS/2083/RFI). The RFI seeks information on best practice service approaches and technologies to support and extend the Department’s overseas service delivery. It aims to identify opportunities that will enable the Department to meet increasing future demand for services.
Reopening our border during COVID-19 will see an increase in demand for departmental services along with evolving integrity threats and traveller expectations for more efficient, digitally enabled services. To meet these challenges the Department is examining opportunities to increase the involvement of Service Delivery Partners in the delivery of its overseas transactional and administrative services.
If you are a supplier of application support, biometric collection and/or verification services (as well as other services as described in the RFI), the Department is keen to hear from you. The RFI is not a procurement. Whilst the Department has not yet committed to any future procurement activity, next steps may include a procurement process commencing in 2022.