Australian High Commission

Services for Australians

Consular Assistance

The Consular Services Charter sets the standards of service you can expect from the Department of Foreign Affairs and Trade when seeking consular assistance.  For information about collecting your personal information please read the Consular Privacy Collection Statement.

Australians adopting in Singapore

Australians considering adopting a non-Singapore citizen child whilst living in Singapore are advised to email before starting the adoption process. Australian migration requirements in respect of adopted children are quite specific, and an adoption that does not meet these legal criteria may result in the child not being able to migrate to Australia nor acquire Australian citizenship. To meet migration visa requirements, amongst other criteria, Australians would be expected to have adopted a non-Singapore citizen child through the formal and legal adoption process in the child’s home country – a Singapore court adoption order for a non-Singapore citizen child is unlikely to meet Australia’s migration requirements.

Applying for a Long Term Visit Pass in Singapore

The Singapore Ministry of Manpower may require evidence from the Australian Government regarding de facto relationships for de facto spouses applying for a Long Term Visit Pass.

De facto relationships are a matter determined by a range of circumstances which cannot be confirmed through an Australian statutory declaration. 

If a client wishes to make a declaration regarding their de facto relationship, they should complete a local statutory declaration in front of a Notary or other authorised individual as well as downloading and providing a copy of the generic ‘De Facto Relationship Letter’ (available to download on the Smartraveller website.

Please note that the Australian High Commission cannot issue individual letters for de facto spouses or witness a statutory declaration regarding their de facto status.   

Consular Useful Links

Smartraveller Travel Advice

Australians are reminded to visit the Smartraveller website to review the travel advice before travelling overseas to prepare for their upcoming trip and to take responsibility for themselves when travelling overseas.

With Australians continuing to travel in ever-increasing numbers, with almost 10 million trips taken in the last financial year, the Smartraveller message continues to be critically important – ‘be informed, be prepared’.

While most Australians travel safely, and take appropriate precautions, the number of Australians seeking consular assistance continues to rise. A large number of these cases could have been prevented with the right preparation, planning and taking out comprehensive travel insurance.


You can now submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form.  Click here for more information.

Contact Details

The Consular & Passports section is located on the third floor of the Australian High Commission and is open between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays.

For email enquiries please use the following address:

For telephone enquiries please call +65 6836 4282 during business hours. For emergency assistance out of hours please call +65 6836 4100 and follow the prompts to transfer to the Department of Foreign Affairs and Trade hotline, call direct on +61 6261 3305 or send an SMS to +61 421 269 080.


The Department of Foreign Affairs and Trade is not responsible for any loss or damages whatsoever arising out of or in connection with the online appointment booking system.  The Department of Foreign Affairs and Trade reserves the right to omit, suspend or edit all information and/or services provided at any time in its sole discretion without giving any reason or prior notice.  You are responsible for keeping apprised of all information and/or services provided in this booking system. 

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Policy.