The Consular Services Charter sets the standards of service you can expect from the Department of Foreign Affairs and Trade when seeking consular assistance. For information about collecting your personal information please read the Consular Privacy Collection Statement.
The Consular & Passports section is located on the third floor of the Australian High Commission and is open between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays.
For consular email enquiries please use the following address: [email protected]
For telephone enquiries please call +65 6836 4282 during business hours. For emergency assistance out of hours please call +65 6836 4100 and follow the prompts to transfer to the Department of Foreign Affairs and Trade Consular Emergency Centre or call direct on +61 6261 3305.
Australians adopting in Singapore
Australians considering adopting a non-Singapore citizen child while living in Singapore are advised to refer to the information on immigration and citizenship requirements in relation to expatriate adoption and inter-country adoption on the Department of Home Affairs website. Australian migration requirements for adopted children are quite specific, and an adoption that does not meet these legal criteria may result in the child not being able to migrate to Australia or acquire Australian citizenship. To meet migration visa requirements, amongst other criteria, Australians would be expected to have adopted a non-Singapore citizen child through the formal and legal adoption process in the child’s home country – a Singapore court adoption order for a non-Singapore citizen child is unlikely to meet Australia’s migration requirements.
Consular Useful Links
- Smartraveller Travel Advice
- Birth, marriage and death certificates
- Emergency assistance
- International driving permits
- Marriage overseas
- Medical evacuation
Smartraveller Travel Advice
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Please read our FAQs for more information.
You can submit feedback to us on our Consular, Notarial and Passport services by completing our online feedback form. Click here for more information.
The Department of Foreign Affairs and Trade is not responsible for any loss or damages whatsoever arising out of or in connection with the online appointment booking system. The Department of Foreign Affairs and Trade reserves the right to omit, suspend or edit all information and/or services provided at any time in its sole discretion without giving any reason or prior notice. You are responsible for keeping apprised of all information and/or services provided in this booking system.