Australian High Commission
Singapore
Singapore

What is an Electronic Travel Authority

What is an Electronic Travel Authority (ETA)?

An ETA is an electronic authorisation for travel to Australia to visit or conduct short term business in Australia. It replaces a visa label or stamp in your passport and does not require making an application at the High Commission. Passport holders from around 33 countries, including Singapore and Malaysia, are eligible for ETAs. Of the eligible nationalities, eight (including Singapore and Malaysia) are eligible to apply online.

See: www.eta.immi.gov.au/ETAAus1En.html for a list of ETA-eligible countries.

Nationals of certain other countries can apply for an eVisitor or e676 visa online. For further details on eligible nationalities and applying for these visas please see the link below and further information at the bottom of this page.

See: www.immi.gov.au/visitors/tourist/visa-options.htm

If you are ETA-eligible:

  • You can apply for a Visitor ETA to travel to Australia for tourism or visiting relatives and friends (V 976).

  • You can apply for a Business ETA to travel to Australia for business meetings, conferences or to make short term business arrangements (short validity BS 977)

  • You can apply for an ETA yourself online at (www.eta.immi.gov.au), or through your travel agent or at airline offices throughout Singapore (ETAs are not available at the High Commission)

  • No application forms are required

     

The ETA system means travel agents and airline offices can be a 'one-stop-shop' providing travel arrangements and an Electronic Travel Authority while you wait.

The Australian Government does not charge travel agents and airlines for the use of the ETA system, however travel agents and airlines may charge a nominal service fee.

Further ETA Information

  • An ETA allows for multiple visits to Australia for stays of up to three months at a time

  • An ETA is valid for 12 months or the life of the passport (whichever is shorter), but each visit must be less than 3 months

  • It is recommended that you apply for an ETA at least 3 working days before you plan to travel

  • Business ETAs can also be used to make tourist visits to Australia

  • If you are NOT the holder of a passport issued by an ETA eligible country, you cannot obtain an ETA and will need to apply for a visitor visa at the Australian High Commission during counter hours 

A long validity business ETA (valid for the life of the passport) is also available online (BL 956) but includes a government charge, also payable online.

Other electronic visitor visas for Australia - e676 and eVisitor
 

eVisitors 
The eVisitor visa allows travel to Australia for business or tourism purposes for up to three months. It is available to passport holders from the European Union and a number of other European countries.

See: www.immi.gov.au/e_visa/evisitor.htm
 

e676 Tourist Visa 
The eVisitor visa is for people to visit Australia for holiday, sightseeing, social or recreational reasons, to visit relatives, friends or for other short-term non-work purposes. The visas are available for a stay of three, six or twelve months. The application can be made online and is limited to certain nationalities.

See: www.immi.gov.au/e_visa/e676.htm
 

If an ETA application is unsuccessful.....

  • If in the rare event your ETA application is not successful, it is recommended that you check back in 12 hours to confirm whether the application has been successful. 

  • If your travel agent (or your online application) checks back after 12 hours and is still unable to grant you an ETA, a message will display stating "Refer to Embassy" - this does not mean that the ETA application has been refused.

  • ETA applications can be referred to the "Embassy" for many reasons - your travel agent should be able to resolve this directly with the High Commission.

  • If you applied through the internet and were not successful, you may either email or fax copies of the biodata page of your passport and rejection slip (together with contact details) to the Immigration Section at the High Commission (Fax No. 6735-1242) OR attend the office with your passport and rejection slip during our advertised business hours.

  • If you applied through the official department website or one of the many legitmate commercial websites, and the systems indicates your visa was approved, please do not call the Immigration Section to verify. Research has shown that 100% of people who call to verify that their ETA has been approved, have a valid ETA. In the very rare event that there is an issue, airlines have the ability to contact the Immigration Department to rectify the matter at check-in. We are not able to verify ETA validity over the phone. 

  • If you applied for your ETA on the department’s official website or one of the numerous legitimate commercial websites, and the system indicated your application was approved, then there is no need to check with us. Research has shown that in 100% of ETAs that we have checked when answering such requests, the ETA is valid. In the unlikely event that there is an issue, airlines and the Australian government have systems in place to rectify this at check in. We cannot verify validity of an ETA over the phone for privacy reasons. Options to find out if they still hold a valid ETA:

    1. If you applied online for an ETA, you can use the 'Check an ETA' option on the www.eta.immi.gov.au website. You will need the Reference Number displayed when your application for an ETA was approved through this site. If you enter the Reference Number incorrectly, your ETA record will not be found;
    2. If you did not apply for your ETA through the ETA website or did not record the Reference Number when your application through the ETA website was approved, you cannot make an enquiry through the ETA website. You will need to contact your travel agent or airline who have greater access to the ETA System and can check for you when you prepare your travel;
    3. If the airline or travel agent cannot help, as a last resort, you can email eta.contact@sita.aero and ask to confirm whether or not you currently hold a valid ETA. You will need to provide your name, passport number, passport country and date of birth.